Aussie Better Blinds Manufacturer’s Warranty Terms

Aussie Better Blinds Pty Ltd.

Phone: 0416 696 865

Email: accounts@aussiebetterblinds.com.au

Aussie Better Blinds Pty Ltd prides itself on constructing and installing high quality products using the best materials and components available.

In all cases Aussie Better Blinds Pty Ltd will repair defective products within the prescribed warranty period (at the discretion of Aussie Better Blinds Pty Ltd) at no cost to the customer. Travel and labour charges may apply.

Warranties will only be provided if products are serviced in line with a maintenance schedule. This maintenance schedule varies due to the Environment in which the product has been installed.

Therefore, this Warranty must be read in conjunction with the Environment Definition Guidelines.

Environmental Risk Profile Definitions:

Minor: Being mainly low-density housing. Low density housing is large detached homes on large residential blocks. These types of homes are often (but not always) found in rural residential areas where the housing density is low. Minor risk environments must also be greater than 10km from the coasts or heavy industrial areas, urban development (building and/or civil works) and protected from wind.

Medium: Being mainly (but not exclusively) high and medium density housing in urban housing. 5km from the coasts or heavy industrial areas, urban development (building and/or civil works) and protected from wind.

High: Being mainly coastal locations less than 5km from the coasts or heavy industrial areas, urban development (building and/or civil works) and/or exposed to wind. High risk environments also include exposed locations (which can be inland) for example buildings built on hill tops that are exposed to high winds, or remote locations that are exposed to dust/dirt deposited from surrounding environments.

All Commercial installations will be classed as High-Risk Environments. (Limited Warranties apply to all products installed in High-risk Environments)

Please be aware that the Environmental Risk Profile can change over time, for example Minor can be escalated to Medium or High Risk due to changes in the surrounding areas, for example urban development (building and/or civil works) or tree removal exposes products to higher wind.

Maintenance Intervals for OUTDOOR Products:

(see below for individual product maintenance)

Minor: Every 6 months

Medium: Every 3 months

High: Every month, some Maintenance will need to be carried out every 2 weeks. (especially in locations less than 5km from the coasts or heavy industrial areas)

Maintenance Interval for INDOOR Products:

(see below for individual product maintenance)

Minor: 12 monthly for standard use environments (such as products mounted in bedrooms, typically operated in a full cycle (up and down) once per day)

Medium: 6 monthly for high use environments (such as products mounted over doorways that are operated multiple times per day)

High: 3 monthly Commercial Applications – (Limited Warranties apply to all products installed in commercial applications)

Exclusions not covered by the Warranty:

products that have not been maintained as per the Maintenance Intervals for their relevant Environmental Risk Profile
products affected by high winds and/or storm damage
fair wear and tear
movement of goods due to climatic conditions, including air conditioning and heating
shifting products due to a building, walls and/or foundations shifting
damage from misuse and/or abuse
water damage
Products installed/fitted by any person/s not authorised by Aussie Better Blinds Pty Ltd
Products serviced by any person/s not authorised by Aussie Better Blinds Pty Ltd
Products altered by any person/s not authorised by Aussie Better Blinds Pty Ltd
Products removed by any person/s not authorised by Aussie Better Blinds Pty Ltd
Defects that occur from any other reason than standard and intended residential use
Products that have been installed under the understanding that the product is out of warranty:
- Reasons for this can vary
- excessive size
- custom finishes
- adapted product for ‘non-standard’ use
- prototype product
Any defects occurring once warranty term has lapsed
Any products installed in commercial applications
Warranty is not transferable

Ziptrak® and ZipScreen®

Since Ziptrak® and ZipScreen® Awnings are typically installed outside, general cleaning and maintenance is required.

Fabric: Should be cleaned as follows:

This process should occur at least once in your applicable Maintenance Interval.

Clear and tinted PVC:

Rinse PVC with fresh water to remove loose dirt and debris, spray with hose or bucket only, DO NOT use a high pressure washer.
PVC should be wiped with damp microfibre cloth to remove additional grime
Aussie Better Blinds Pty Ltd only recommends cleaning PVC with the following three PVC Cleaners: VuPlex®, Plexus® or Swiftee® (these can be purchased from Aussie Better Blinds and other hardware stores)
Clean as per instructions on bottle/can.

*It is very important to clean PVC with a clean microfibre cloth that is completely free of debris.

Allow PVC to dry completely before retracting Awning

Acrylic Fabric:

Rinse Fabric with fresh water to remove loose dirt and debris, spray with hose or bucket only, DO NOT use a high pressure washer.
Prepare a mixture of cold to lukewarm water (do not exceed 38°C) and mild liquid soap. (such as laundry detergent)
Rub in mixture with a soft brush and allow the mixture to thoroughly soak into the fabric.
Rinse well with water.
Allow Fabric to dry completely before retracting Awning
If waterproofing is required, apply 3M Scotchgard®. Take care to follow instructions on the bottle/can
Allow Fabric to dry completely before retracting Awning

Splines:

Clean and lubricate This process should occur at least once in your applicable Maintenance Interval.

Rinse Spline during the fabric cleaning process
A soft bristle brush can be used to remove dirt and debris caught in the tracking
Allow Spline to dry completely
Apply ‘food grade’ Silicon Spray (such as Helmar® H4000 Silicon Spray) onto the spline, aiming the applicator into the groove that retains the Ziptrak® and ZipScreen® Spline. *It is intended that the powder coated aluminium channel is coated with silicon spray during this step.
Both inside and outside should be cleaned and lubricated
*ONLY SILICON SPRAY should be used as the lubricant. Other oil-based lubricants (such as WD-40® and RP7®) will damage the spline and void the warranty.
Silicon Spray can be purchased from Aussie Better Blinds and other hardware stores

Painted and Powder Coated Products:

This process should occur at least once in your applicable Maintenance Interval.

Carefully remove any loose surface deposits with a wet sponge.
Use a soft brush (non-abrasive) and a dilute solution of a mild detergent, e.g., pH-neutral liquid hand dishwashing detergent in warm water
DO NOT use solvents to remove dust, salt and other deposits.
Ensure you thoroughly rinse the surfaces with clean fresh water after cleaning to remove all residues.

Motors, springs, locking mechanisms:

This process should occur at least once in your applicable Maintenance Interval.

Carefully remove any spiders’ webs and dirt with a soft DRY brush.
Carefully remove any surface deposits with a soft damp cloth.
Motors should never get WET or be exposed to excess moisture.

Warranties:

Warranty must be read in conjunction with Environmental Risk Profile Definitions and Maintenance Intervals
Ziptrak® and ZipScreen® awnings are designed to look best in either the raised or fully lowered positions. Ziptrak® and ZipScreen® awnings can be left at other heights (i.e. ½ or ¾ down) without issue. However, it is important to note:
- Due to the differential between the thickness of the side spline and the thickness of the fabric (when being rolled up around the top roller) the blind will look baggy/loose in intermediate positions.
- This baggy/loose appearance will be more evident in larger blinds
- The longer a Ziptrak® and ZipScreen® is left in an intermediate position, the longer it will take to flatten out when pulled closed – warm weather will help the fabric flatten faster
*Since the aforementioned occurrence is standard for all Ziptrak® and ZipScreen® Awnings, warranty claims cannot be authorised for baggy/loose fabric.
Aluminium Extrusions and Headboxes – 5 years
AC Motors – Acmeda Motors 7 year replacement warranty
DC Motors, Batteries, Solar Panels and Remotes – 12 months
All batteries (incl. remotes and wind sensors) – 12 months
Springs – 3 years
Side Splines – 3 years
Fabric –3-10 Years (depending on fabric type, see Aussie Better Blinds for more details)
Installation (Labour and Fitting) 12 months

Straight Drop and Wire Guide Awnings

Since Straight Drop and Wire Guide Awnings are typically installed outside, general cleaning and maintenance is required.

Fabric: Should be cleaned as follows:

This process should occur at least once in your applicable Maintenance Interval.

PVC coated mesh:

Rinse Mesh with fresh water to remove loose dirt and debris, spray with hose or bucket only, DO NOT use a high pressure washer.
Mesh should be wiped with damp microfibre cloth to remove additional grime
Aussie Better Blinds Pty Ltd only recommends cleaning PVC with the following three PVC Cleaners: VuPlex®, Plexus® or Swiftee® (these can be purchased from Aussie Better Blinds and other hardware stores)
Clean as per instructions on bottle/can.
*It is very important to clean Mesh with a clean microfibre cloth that is completely free of debris.
Allow Mesh to dry completely before retracting Awning

Acrylic fabric:

Rinse Fabric with fresh water to remove loose dirt and debris, spray with hose or bucket only, DO NOT use a high pressure washer.
Prepare a mixture of cold to lukewarm water (do not exceed 38°C) and mild liquid soap. (such as laundry detergent)
Rub in mixture with a soft brush and allow the mixture to thoroughly soak into the fabric.
Rinse well with water.
Allow Fabric to dry completely before retracting Awning
If waterproofing is required, apply 3M Scotchgard®. Take care to follow instructions on the bottle/can
Allow Fabric to dry completely before retracting Awning

Canvas fabric:

Canvas awnings should be cleaned particularly because air pollutants, dirt and grime can become embedded within the fabric interstices.
Canvas should be kept clean by brushing dry fabric regularly with a soft brush/broom.
Hose with cold water, but do not combine the actions of brushing and hosing as this may abrade coating and impart a scuffed appearance to the fabric once dry.
Do not allow bird droppings, earth, sand or vegetable matter to remain in contact with the canvas.
Do not apply soaps, detergents, cleaning fluids or insecticides
Keep petrol, kerosene or other similar fluids away from the canvas
Retractable awnings should not be rolled up when wet.
If rolled up wet, canvas awning fabric should be opened up to dry as soon as practical to prevent mildew growth.

Canvas fabric:

Canvas awnings should be cleaned particularly because air pollutants, dirt and grime can become embedded within the fabric interstices.
Canvas should be kept clean by brushing dry fabric regularly with a soft brush/broom.
Hose with cold water, but do not combine the actions of brushing and hosing as this may abrade coating and impart a scuffed appearance to the fabric once dry.
Do not allow bird droppings, earth, sand or vegetable matter to remain in contact with the canvas.
Do not apply soaps, detergents, cleaning fluids or insecticides
Keep petrol, kerosene or other similar fluids away from the canvas
Retractable awnings should not be rolled up when wet.
If rolled up wet, canvas awning fabric should be opened up to dry as soon as practical to prevent mildew growth.
Awnings constantly exposed to rain and moisture are particularly susceptible to mildew growth. Routine cleanings will help prevent mildew growth.
Should mildew spots appear, brush them off before they become attached.
Persistent mould or mildew growth should be treated with White King® solution, please contact Aussie Better Blinds for more details should this become an issue

Painted and powder coated products:

This process should occur at least once in your applicable Maintenance Interval.

Carefully remove any loose surface deposits with a wet sponge.
Use a soft brush (non-abrasive) and a dilute solution of a mild detergent, e.g., pH-neutral liquid hand dishwashing detergent in warm water
DO NOT use solvents to remove dust, salt and other deposits.
Ensure you thoroughly rinse the surfaces with clean fresh water after cleaning to remove all residues.

Stainless steel components:

This process should occur at least once in your applicable Maintenance Interval.

Carefully remove any loose surface deposits with a wet sponge.
Use a soft brush (non-abrasive) and a dilute solution of a mild detergent, e.g., pH-neutral liquid hand dishwashing detergent in warm water
DO NOT use solvents to remove dust, salt and other deposits.
Ensure you thoroughly rinse the surfaces with clean fresh water after cleaning to remove all residues.
Apply Marine 2 in 1 Metal Cleaner & Protector, take care to follow instructions on the bottle/can (this step may not need to be done at every Maintenance Interval, as it provides long term protection, inspect during cleaning and re-apply if coating is weak or broken)
Marine 2 in 1 Metal Cleaner & Protector can be purchased from www.miamistainless.com.au and other good marine supply stores.

Motors, springs, locking mechanisms:

This process should occur at least once in your applicable Maintenance Interval.

Carefully remove any spiders’ webs and dirt with a soft DRY brush.
Carefully remove any surface deposits with a soft damp cloth.
Motors should never get WET or be exposed to excess moisture.

Warranties:

This process should occur at least once in your applicable Maintenance Interval.

Warranty must be read in conjunction with Environmental Risk Profile Definitions and Maintenance Intervals
Aluminium Extrusions and Headboxes – 5 years
Stainless Steel Components – 5 Years
AC Motors – Acmeda Motors 7 year replacement warranty
DC Motors, Batteries, Solar Panels and Remotes – 12 months
All batteries (incl. remotes and wind sensors)- 12 months
Springs and Crank Drives – 3 years
Fabric – 3-10 Years (depending on fabric type, see Aussie Better Blinds for more details)
Installation (Labour and Fitting) 12 months

Roller Blinds

Since Roller Blinds are installed inside the home, general cleaning and maintenance is required.

Fabric: Should be cleaned as follows:

This process should occur at least once in your applicable Maintenance Interval.

Block-out polyester direct coated fabric:

This process should occur at least once in your applicable Maintenance Interval.

Clean fabric with a damp microfibre cloth to remove loose dirt and debris
Country Blinds Pty Ltd recommends cleaning via ultrasonic cleaning services
If spot cleaning is required, please use the following steps:
Prepare a mixture of cold to lukewarm water (do not exceed 38°C) and mild liquid soap. (such as laundry detergent)
Very gently rub the mixture on to the fabric with a clean microfibre cloth and allow the mixture to sit on the fabric for 5 minutes
Very gently remove the mixture with a clean microfibre cloth.
*It is very important to clean fabric with a clean microfibre cloth that is completely free of debris.
Allow fabric to dry completely before retracting Blinds

Block-out coated fabric:

Clean fabric with a damp microfibre cloth to remove loose dirt and debris
Country Blinds Pty Ltd recommends cleaning via ultrasonic cleaning services
If spot cleaning is required, please use the following steps:
*Always test first in an inconspicuous location*
Prepare a mixture of cold to lukewarm water (do not exceed 38°C) and mild liquid soap. (such as laundry detergent)
Very gently rub the mixture on to the fabric with a microfibre cloth and allow the mixture to sit on the fabric for 5 minutes
Very gently remove the mixture with a clean microfibre cloth.
*It is very important to clean fabric with a clean microfibre cloth that is completely free of debris.
Allow fabric to dry completely before retracting Blinds

PVC coated mesh:

Clean mesh damp microfibre cloth to remove loose dirt and debris
Country Blinds Pty Ltd only recommends cleaning PVC with the following three PVC Cleaners: VuPlex®, Plexus® or Swiftee® (these can be purchased from Country Blinds and other hardware stores)
Clean as per instructions on bottle/can.
*It is very important to clean the mesh with a clean microfibre cloth that is completely free of debris.
Allow Mesh to dry completely before retracting Blinds

Painted and powder coated products:

This process should occur at least once in your applicable Maintenance Interval.

Carefully remove any loose surface deposits with a wet sponge.
Use a soft brush (non-abrasive) and a dilute solution of a mild detergent, e.g., pH-neutral liquid hand dishwashing detergent in warm water
DO NOT use solvents to remove dust, salt and other deposits.
Ensure you thoroughly rinse the surfaces with clean fresh water after cleaning to remove all residues.

Motors, chain drives and springs:

This process should occur at least once in your applicable Maintenance Interval.

Carefully remove any dirt and dust with a soft DRY brush.
Carefully remove any surface deposits with a soft damp cloth.
Motors, Chain Drives and Springs should never get WET or be exposed to excess moisture.

Warranties:

Warranty must be read in conjunction with Maintenance Intervals for Internal Products
Roller Blinds exceeding 2m in width may be subjected to slight fabric ripples commonly known as V’ing. The V’ing is typically noticed as a slight ‘V’ in the fabric starting from a point near the mounting brackets and extending towards the bottom bar. The occurrence of the V’ing is created by deflection of the top tube when spanning distances greater than 2m. This V’ing will be more noticeable when looking across fabrics rather than straight on. Increasing the top tube size can help but, in many cases, will not eliminate the V’ing. Since all roller blinds are affected by this trait, it is viewed as acceptable to have some degree of V’ing and therefore is not a warrantable issue.
Aluminium Extrusions and Headboxes – 5 years
AC Motors – Acmeda Motors 7 year replacement warranty
DC Motors, Batteries, Solar Panels and Remotes – 12 months
All batteries (incl. remotes and wind sensors)- 12 months
Springs – 3 years
Standard chain drive – 5 years
Fabric – 3-5 Years (depending on fabric type, see Country Blinds for more details)
Installation (Labour and Fitting) 12 months